Chelsea’s focus as manager of the Bayleys Whanganui property management team is very much centred on building and maintaining a supportive culture. It’s something she believes is critical to a successful team and to providing a high level of service for clients. Because a supportive team culture facilitates the sharing of knowledge and experience amongst property managers, which in turn improves the quality of the service they give.

Chelsea has many years of experience in the real estate and building industry. She initially started out in administration and marketing for a real estate office in Feilding and quickly discovered a passion for property and dealing with people from all walks of life. She has also worked as franchise manager for a building inspection company, with offices around New Zealand. This has given her extensive knowledge of the building envelope, which today assists her in recognising maintenance concerns and training the property management team.

Chelsea believes in leading by example, having completed her level 4 certificate in property management and becoming an accredited property manager with REINZ in 2023. In what is an unregulated industry, she believes ongoing training and development for her team is key to staying on top of their game, and for that reason, every member is required to complete formal property management training.

Working for industry leader Bayleys is reflected in all aspects of the premium property management service Chelsea leads her team to provide. They enjoy finding solutions to issues faced by clients and working proactively towards great resolutions. This is supported by industry leading technology and resources, which helps the team keep pace with regulatory changes.

Chelsea’s team extends beyond the property management team to the wider Bayleys Whanganui team. She is proud that everyone is very driven, takes pride in offering a professional and personal service, and works together to get the best results for clients.