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Rochelle Mack
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Rochelle Mack

Rochelle Mack

Residential Property Manager

Being able to help people into a house they can make a home is what drives Bayleys Whanganui property manager Rochelle Mack. Although a sometimes challenging profession, being a property manager is a dream job for Rochelle. It is this enthusiasm and passion for what she does that rubs off on everyone she works with.

Rochelle came to property management after working for Ryman Healthcare for eight years, starting in a Housekeeping role and eventually becoming a qualified Diversional Therapist. This saw her designing client centred activities supporting psychological, spiritual, emotional, social and physical needs to help individuals live their best lives. She’s also been a full time mum – her biggest job and achievement yet! Both of these roles have equipped Rochelle well for property management giving her the skills of organisation as well as the ability to work with all types of people and, as a mum, the all important art of negotiation!

Rochelle considers that other key skills a great property manager needs are outstanding customer service and attention to detail. This, combined with the knowledge gained by completing her level 4 Property Management certificate and REINZ accreditation in Property Management, enables her to ensure that all regulatory requirements are complied with to keep both tenants and landlords secure. She is always ready to listen to her clients and see how she can best meet requests. Regular communication with all the different people involved in the management of a property, including landlords, is a priority to ensure success.

Rochelle is known as empathetic by nature and a strong problem-solver. Sometimes it takes creativity to manage a property successfully and as a great property manager Rochelle takes pride in always striving to learn new things and challenge herself further.

Outside of work Rochelle enjoys spending time at home chilling out with her husband and cats. She is a self-confessed cleaning fanatic so she loves giving her house a good going over at the weekends. She also regularly travels to Wellington to see her two daughters.

Rochelle is an important part of the warm and welcoming Bayleys Whanganui property management team. A hard-working bunch, the team has all the skills and expertise that clients could ever need and Rochelle is proud to add her considerable talents to the mix.

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Contact

mobile
+64 21 532 300
email
rochelle.mack@bayleys.co.nz
Bartley Real Estate Ltd, Bayleys

Office

Whanganui

mobile
+64 6 348 0573
email
whanganui@bayleys.co.nz
location
158 Wicksteed Street, cnr Wicksteed and Guyton Streets, Whanganui
Bartley Real Estate Ltd, Bayleys,
Licensed under the REA Act 2008

Achievements

2023/2024

Property Manager of the Year - Bayleys Whanganui

Client Service Award - Bayleys Whanganui

Client testimonials

Slide 1 of 17

Rochelle has been managing our portfolio for over a year now and I must say we are very happy with the level of service provided. She juggles the needs of the tenants and us as the owners as well as keeping us informed and navigating the minefield of new related legislation. We have a very clear line of communication to ensure any maintenance is dealt with swiftly and effectively and we can rest easy knowing our assets are in good hands. Her diligence and hard work must be a testament to the overall management of Chelsea and the team.

Wayne T

These guys are amazing! Always willing to get things done when needed. So helpful and a very warming friendly team! They listen to what problems you have around the property everytime and get on top of it as soon as they can...... I'll definitely rent through these guys again!

Gina H

Amazing experience. Bayleys I could not recommend more I have been a tenant with them coming up 9 months . During a tough time finding a rental bayleys heard what we were going through and went above and beyond to help my family get a healthy warm home. The ladies there are fast and efficient getting things moving and with communication . I couldn't ask for a better property management company . Thank you all again

Ashleigh

I've had nothing but a fantastic experience with Bayleys property management whanganui. The service and property managers are absolutely brilliant to talk to and very quick to deal with any unforseen maintenance that may arise at the property. I look forward to our house inspection as it gives me a opportunity to catch up with the property manager and give feed back. If there is a score system mine is 10 out of 10

Jason W

Bayleys are a fantastic realty. Bayleys has helped me in ways they are not required to, but genuinely care about tenants wellbeing. I regularly Highly recommend Bayleys for anyone. Thanks Bayleys for your help and support

Kevin P

The property management team of Bayleys is the best I've personally had the privilege of being a tenant/client of. The communication is excellent and they action any enquiry or maintenance needed promptly and ensure both landlord and tenant are a part of that process. On top of that, the team is compassionate with their tenant's personal or whānau circumstances and are understanding of the unforeseen things that can happen at times. Overall, they are dedicated and professional and I highly recommend renting with Bayleys

G Bolt

Excellent managers. Thorough and efficient. Communication is easy and any issues deal with promptly and without hassle. Highly recommend

Brett C

I have been dealing with Bayleys property management Whanganui for a while. Great team always helpful. Any maintenance is done pretty quickly, no hassle , good communication with outstanding management...

J Liang

My experience with Bayleys Whanganui Property Management has been great! I get regular communications as a landlord, and they seem to have a really good relationship with the tenant. I have been really pleased with the service

S Bills

Rochelle is amazing to deal with. Communication is excellent, no matter the question or problem. It’s a pleasure to have Bayleys looking after my property!

Sonja R

Smooth, timely and precise are the words to describe Bayleys Whanganui. I bought the house from their agents who were keen to understand what I wanted. Since then it has been handed over for quality property management from them.

P Kumar

Professional, knowledgeable and have all the right connections. They found a tenant very quickly for my vacant property and took a LOT of photos prior to the tenancy starting which I very much appreciated 5.5 stars!

J Teague

We have used the Property management team for a few months now and have been rapt the communication and timely manner in which all emails are replied too

V Adams

Rochelle is very professional and a great help with any questions I have

Sharen T

While this has been our first experience with a property manager, we've had nothing but a good experience. Any issues from the tenant are raised with us quickly and the team have been amazing at finding solutions to the needs of the tenant while working with us to discuss solutions and plans. Rochelle has been knowledgeable and professional in every interaction.

Christine J

Rochelle, Thanks so much. I truly appreciate the integrity and professionalism you are demonstrating through your work.

Landlord

The best property management I have ever dealt with :) Rochelle mack is always helpful.

Mahmoud Abdelbaky

Rochelle has been managing our portfolio for over a year now and I must say we are very happy with the level of service provided. She juggles the needs of the tenants and us as the owners as well as keeping us informed and navigating the minefield of new related legislation. We have a very clear line of communication to ensure any maintenance is dealt with swiftly and effectively and we can rest easy knowing our assets are in good hands. Her diligence and hard work must be a testament to the overall management of Chelsea and the team.

Wayne T

These guys are amazing! Always willing to get things done when needed. So helpful and a very warming friendly team! They listen to what problems you have around the property everytime and get on top of it as soon as they can...... I'll definitely rent through these guys again!

Gina H

Amazing experience. Bayleys I could not recommend more I have been a tenant with them coming up 9 months . During a tough time finding a rental bayleys heard what we were going through and went above and beyond to help my family get a healthy warm home. The ladies there are fast and efficient getting things moving and with communication . I couldn't ask for a better property management company . Thank you all again

Ashleigh

I've had nothing but a fantastic experience with Bayleys property management whanganui. The service and property managers are absolutely brilliant to talk to and very quick to deal with any unforseen maintenance that may arise at the property. I look forward to our house inspection as it gives me a opportunity to catch up with the property manager and give feed back. If there is a score system mine is 10 out of 10

Jason W

Bayleys are a fantastic realty. Bayleys has helped me in ways they are not required to, but genuinely care about tenants wellbeing. I regularly Highly recommend Bayleys for anyone. Thanks Bayleys for your help and support

Kevin P

The property management team of Bayleys is the best I've personally had the privilege of being a tenant/client of. The communication is excellent and they action any enquiry or maintenance needed promptly and ensure both landlord and tenant are a part of that process. On top of that, the team is compassionate with their tenant's personal or whānau circumstances and are understanding of the unforeseen things that can happen at times. Overall, they are dedicated and professional and I highly recommend renting with Bayleys

G Bolt

Excellent managers. Thorough and efficient. Communication is easy and any issues deal with promptly and without hassle. Highly recommend

Brett C

I have been dealing with Bayleys property management Whanganui for a while. Great team always helpful. Any maintenance is done pretty quickly, no hassle , good communication with outstanding management...

J Liang

My experience with Bayleys Whanganui Property Management has been great! I get regular communications as a landlord, and they seem to have a really good relationship with the tenant. I have been really pleased with the service

S Bills

Rochelle is amazing to deal with. Communication is excellent, no matter the question or problem. It’s a pleasure to have Bayleys looking after my property!

Sonja R

Smooth, timely and precise are the words to describe Bayleys Whanganui. I bought the house from their agents who were keen to understand what I wanted. Since then it has been handed over for quality property management from them.

P Kumar

Professional, knowledgeable and have all the right connections. They found a tenant very quickly for my vacant property and took a LOT of photos prior to the tenancy starting which I very much appreciated 5.5 stars!

J Teague

We have used the Property management team for a few months now and have been rapt the communication and timely manner in which all emails are replied too

V Adams

Rochelle is very professional and a great help with any questions I have

Sharen T

While this has been our first experience with a property manager, we've had nothing but a good experience. Any issues from the tenant are raised with us quickly and the team have been amazing at finding solutions to the needs of the tenant while working with us to discuss solutions and plans. Rochelle has been knowledgeable and professional in every interaction.

Christine J

Rochelle, Thanks so much. I truly appreciate the integrity and professionalism you are demonstrating through your work.

Landlord

The best property management I have ever dealt with :) Rochelle mack is always helpful.

Mahmoud Abdelbaky

Rochelle has been managing our portfolio for over a year now and I must say we are very happy with the level of service provided. She juggles the needs of the tenants and us as the owners as well as keeping us informed and navigating the minefield of new related legislation. We have a very clear line of communication to ensure any maintenance is dealt with swiftly and effectively and we can rest easy knowing our assets are in good hands. Her diligence and hard work must be a testament to the overall management of Chelsea and the team.

Wayne T

These guys are amazing! Always willing to get things done when needed. So helpful and a very warming friendly team! They listen to what problems you have around the property everytime and get on top of it as soon as they can...... I'll definitely rent through these guys again!

Gina H

Amazing experience. Bayleys I could not recommend more I have been a tenant with them coming up 9 months . During a tough time finding a rental bayleys heard what we were going through and went above and beyond to help my family get a healthy warm home. The ladies there are fast and efficient getting things moving and with communication . I couldn't ask for a better property management company . Thank you all again

Ashleigh

I've had nothing but a fantastic experience with Bayleys property management whanganui. The service and property managers are absolutely brilliant to talk to and very quick to deal with any unforseen maintenance that may arise at the property. I look forward to our house inspection as it gives me a opportunity to catch up with the property manager and give feed back. If there is a score system mine is 10 out of 10

Jason W

Bayleys are a fantastic realty. Bayleys has helped me in ways they are not required to, but genuinely care about tenants wellbeing. I regularly Highly recommend Bayleys for anyone. Thanks Bayleys for your help and support

Kevin P

The property management team of Bayleys is the best I've personally had the privilege of being a tenant/client of. The communication is excellent and they action any enquiry or maintenance needed promptly and ensure both landlord and tenant are a part of that process. On top of that, the team is compassionate with their tenant's personal or whānau circumstances and are understanding of the unforeseen things that can happen at times. Overall, they are dedicated and professional and I highly recommend renting with Bayleys

G Bolt

Excellent managers. Thorough and efficient. Communication is easy and any issues deal with promptly and without hassle. Highly recommend

Brett C

I have been dealing with Bayleys property management Whanganui for a while. Great team always helpful. Any maintenance is done pretty quickly, no hassle , good communication with outstanding management...

J Liang

My experience with Bayleys Whanganui Property Management has been great! I get regular communications as a landlord, and they seem to have a really good relationship with the tenant. I have been really pleased with the service

S Bills

Rochelle is amazing to deal with. Communication is excellent, no matter the question or problem. It’s a pleasure to have Bayleys looking after my property!

Sonja R

Smooth, timely and precise are the words to describe Bayleys Whanganui. I bought the house from their agents who were keen to understand what I wanted. Since then it has been handed over for quality property management from them.

P Kumar

Professional, knowledgeable and have all the right connections. They found a tenant very quickly for my vacant property and took a LOT of photos prior to the tenancy starting which I very much appreciated 5.5 stars!

J Teague

We have used the Property management team for a few months now and have been rapt the communication and timely manner in which all emails are replied too

V Adams

Rochelle is very professional and a great help with any questions I have

Sharen T

While this has been our first experience with a property manager, we've had nothing but a good experience. Any issues from the tenant are raised with us quickly and the team have been amazing at finding solutions to the needs of the tenant while working with us to discuss solutions and plans. Rochelle has been knowledgeable and professional in every interaction.

Christine J

Rochelle, Thanks so much. I truly appreciate the integrity and professionalism you are demonstrating through your work.

Landlord

The best property management I have ever dealt with :) Rochelle mack is always helpful.

Mahmoud Abdelbaky

Contact Rochelle Mack